Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all payments made on Okey Dokey (the “Platform”), including event tickets, consultations, services, digital products, wallet transactions, and business listings.

By making a payment on Okey Dokey, you agree to this policy.

1. General Refund Policy

All payments made through Okey Dokey are final, except where:

• The event or service is canceled by the organizer/service provider
• A duplicate payment occurred
• A technical error caused an incorrect charge
• Refund eligibility is explicitly stated

Refund eligibility may vary depending on the type of transaction.

2. Event Tickets

A. Event Cancelled by Organizer

If an event is canceled by the organizer:

• Users are eligible for a 100% refund
• Refund will be processed to the original payment method
• Processing time: 5–10 business days (depending on payment provider)

B. Event Rescheduled

If an event is rescheduled:

• Your ticket remains valid for the new date
• Refund may be requested within [X days] of reschedule notification

C. User Cancellation

If you cancel your ticket:

• Refunds are subject to organizer’s cancellation policy
• Platform service fees may be non-refundable

No refunds will be issued after the event has started.

3. Consultations & Services

A. Cancellation by Service Provider

If a provider cancels:

• User is eligible for a full refund
• Refund processed to original payment method or wallet

B. Cancellation by User

If you cancel:

• More than 48 hours before scheduled time → Eligible for refund (excluding platform fee)
• Less than 24 hours → No refund

Late arrivals or no-shows are non-refundable.

4. Digital Wallet Transactions

• Wallet top-ups are non-refundable
• Wallet balances cannot be withdrawn unless permitted under wallet withdrawal policy
• If a transaction fails but amount is deducted, it will be automatically reversed within 5–7 business days

5. Escrow-Based Payments (If Applicable)

For escrow-based transactions:

• Funds are held until service completion
• If dispute is raised before completion, funds may be temporarily held
• Refund decisions may be based on dispute resolution outcome

Okey Dokey reserves the right to investigate disputes and make a final decision.

6. Business Listings & Promotional Services

Fees paid for:

• Business verification
• Sponsored posts
• Advertisements
• Job listings
• Coupons promotion

are generally non-refundable once published or activated.

Exceptions may apply in case of technical errors caused by the Platform.

7. Duplicate or Unauthorised Transactions

If you believe a charge was:

• Duplicate
• Incorrect
• Unauthorised

You must notify us within 7 days of the transaction.

We may request transaction proof before processing refunds.

8. Refund Processing Time

Approved refunds are processed:

• Within 5–10 business days
• Through the original payment method
• Depending on bank or payment provider processing time

We are not responsible for delays caused by financial institutions.

9. Chargebacks

If you initiate a chargeback without contacting us:

• Your account may be temporarily suspended
• We reserve the right to dispute the chargeback
• Repeated chargebacks may lead to permanent account termination

10. Taxes & Fees

• Platform service fees may be non-refundable
• Payment processing fees may not be refunded
• Taxes are handled as per applicable regulations

11. Changes to Refund Policy

Okey Dokey reserves the right to update this Refund Policy at any time.

Changes will apply to future transactions only.